do you ship internationally?
nnchanted is now shipping to the following countries:
Singapore, Malaysia, Indonesia, Brunei, Philippines, Thailand, Vietnam, Hong Kong, Taiwan, China, India, Japan, South Korea, Australia, New Zealand, United States, Canada, Mexico, United Kingdom, Germany, France.
delivery rates are calculated at checkout
how long does delivery take?
delivery typically takes 1-3 business days (excluding weekend & public holidays) after being processed.
can I change my order details?
please inform us as soon as you realise via firstname.lastname@example.org change of address is on a case by case basis depending on whether our logistics partner has dispatched your order.
how long does it take for my order to be processed?
all orders are processed within 2-3 business days (excluding weekend & public holidays).
where can I purchase your products?
our products are currently only available on our website.
where are your products from?
our products are handmade in Thailand and the materials are sourced globally.
can I wear your stashchies to the shower?
our stashchies can withstand light splashes but we recommend that you do not prolong water exposure as harsh chemicals may damage/tarnish your beautiful pieces.
Refunds & exchange
do you offer refunds?
we are unable to offer refunds. all sales are final. please note, NNCHANTED reserves the right to refuse all returns, reshipments and refunds.
in the unlikely event that a product arrived damaged, the customer must contact email@example.com within 48 hours of receipt. customer must include photos of the issue and a screenshot of your order confirmation email.
do you offer exchanges?
exchange is allowed within 14 days from the date of purchase for the cases that:
a wrong model was sent;a defective, damaged, or non-functional item due to manufacturing defect or delivery mishandling; or missing parts or incomplete package.we reserve the right not to accept the exchange or return after that period.you are required to return the product in the original condition with its original package, labels, no visible signs of wear or use, and other associated items received along with a proof of purchase.you are required to bear the costs of return shipment and have it delivered to our logistics address within 14 days of purchase.submit your exchange request to firstname.lastname@example.org with your order number or drop us a dm on IG @nnchantedofficial!
we'd like to hear from you!
if you have any feedback/can't find your enquiry listed here, please feel free to drop us an email at email@example.com and we will get back to you within 1-2 working days.